Cancel Contract

Not satisfied? No problem. You have 14 days to cancel your order easily.

Do you already have a customer account?

Then it is even faster: log in and request your return directly via your order overview – without this form.

Go to Customer Account Detailed instructions

Here's how it works

How to Cancel in 4 Easy Steps

1

Submit a Request

Fill out the form with your order details and select the products you would like to cancel.

2

Details are being checked

Our customer service team checks your request and compliance with the applicable return conditions.

3

Receive confirmation

You will receive a confirmation by email as well as all necessary information for further processing.

4

Complete the next steps

Follow the instructions in our email. Depending on the issue, a return, replacement or another solution may be arranged.

Return instructions

Please only send products back after you have received our return information. For a regular return, the items must be undamaged and in their original packaging.

Order not found?

This may be due to the following reasons:

  • The 14-day cancellation period has already expired
  • The email address entered does not match the one stored with the order
  • The order number was entered incorrectly (format: #1001)

Please check your details. If you still cannot find your order, contact our customer service at info@vitalove.ch – we will be happy to help you.

Frequently asked questions

You can cancel your order within 14 days of receiving the goods. To meet the deadline, it is sufficient to send the return in good time.

Items must generally be in their original packaging and undamaged. Whether a return is possible will be checked based on our applicable return conditions.

First submit your cancellation via the form. After review, you will receive all information about further processing and the return by email.

The refund of the goods value will be made after receipt and inspection of the returned goods, no later than 30 days after receipt of the return.

Please contact our customer service team and describe the problem as precisely as possible. If necessary, you can submit photos of the damaged or defective product. We will review your request and inform you about the next steps.

Check whether you are using the same email address as for the order and whether the order number was entered correctly, for example #1001. If the order is still not found, our customer service team will be happy to help you.