Returns & Complaints

How do I return an article?

You can return unopened and original packaged items within 14 days of receipt. Request the return in your VITALOVE customer account.

You want to return an item to VITALOVE? A return is possible within 14 days of receiving the goods. The item must be unopened and in its original packaging.

Request a return via your customer account

  1. Open your VITALOVE customer account.
  2. Select the corresponding order under 'My Orders.'
  3. Open the order details and click on 'Request return'.
  4. Select the item and the appropriate reason for return.
  5. Submit your return request.

After we have reviewed your request, you will receive further information about the return by email.

Order details return request Order details return request form

Return shipment

Pack the item carefully and send the package with sufficient postage to:

VITALOVE GmbH
Moosgrabenstrasse 12
8595 Altnau
Switzerland

The cost and risk of a regular return are borne by the customer. Unstamped packages cannot be accepted.

Wrong or damaged item

If you have received an incorrect or damaged item, please send us an email with a photo to info@vitalove.ch before returning it. After inspection, you will receive a return slip from us for the free return.

Refund

As soon as your return has been received and inspected by us, we will process the refund. This usually takes a few days, but no later than 30 days after the goods have been received.

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