I have not received an order confirmation – what can I do?

After completing your order, VITALOVE automatically sends an order confirmation by email. In some cases, delivery may take a few minutes.

Please check the following:

• Check your spam, junk, and promotional folder.
• Search in your mailbox for 'VITALOVE' or 'order confirmation'.
• Check in your customer account whether the order is displayed under 'My Orders'.
• Check which email address you used at checkout.

For payments with Shop Pay, PayPal, Apple Pay, or Google Pay, the email address stored there may have been used for the order.

If the order is still not found after a few minutes, send us an email at info@vitalove.ch.

Please provide us with the following information as much as possible:

• full name,
• used email address,
• approximate order date,
• Order amount and payment method,
• if available: order or payment reference.

We are checking your order and will resend the confirmation to the correct email address if necessary.

Please do not share complete credit card or access data, and do not place a second order immediately to avoid creating a duplicate order.