I would like to make a complaint about a shipment at VITALOVE

We are sorry that your VITALOVE order did not arrive with you complete or in perfect condition. We will check your complaint as quickly as possible.

Please send us an email at info@vitalove.ch with the following information:

• your order number
• a brief description of the problem
• the name of the affected article
• clearly recognizable photos of the article
• in the event of transport damage, additionally photos of the package and the shipping label

Please keep the item and the packaging until we have reviewed your complaint.

This is how it continues

After we have checked your information, we will inform you by email about the next steps.

If a return is necessary, you will receive a return label from us. The return of an incorrectly delivered or damaged item is free of charge for you.

Please do not return claimed items to us without prior feedback. This way we can correctly assign your complaint and process it as quickly as possible.

Do you want to return a flawless item?

If the item was delivered correctly and undamaged, but you do not want to keep it, it is a regular return. Please refer to the article "How do I return an item?"