How can I delete my customer account?

Deleting a VITALOVE customer account cannot currently be done directly in the customer account. Please send your request by e-mail to info@vitalove.ch.

Use the same email address that you use to log in to your customer account, if possible, and enter 'Delete customer account' as the subject.

This is how you do it:

1. Send an email to info@vitalove.ch.
2. Let us know that you would like to have your customer account and personal data deleted.
3. Use the email address associated with your customer account.
4. If necessary, we will ask you for additional information so that we can securely verify your identity.
5. After successful verification, we will process your deletion request and inform you of the completion by email.

When is complete deletion not possible immediately?

Please note that we may not be able to fully complete a deletion request immediately if:

• there is still an order in transit,
• a return or refund is being processed,
• there is still a payment or another outstanding matter,

Do you use Shop or Shop Pay?

Deleting your data from VITALOVE does not automatically delete data that Shopify processes independently via Shop or Shop Pay. You can have these deleted separately via your shop settings or the Shopify privacy portal.