Customer accountHow do I change my personal information, my email address or my shipping address?
You can manage your personal data and saved delivery addresses under “Settings” in your VITALOVE customer account.
Log in to your VITALOVE customer account and open the 'Settings' section.
Change name or email address
Click next to your personal information on 'Edit', adjust the desired information, and save the change.
Manage delivery address
Under "Addresses" you can:
- record a new address with 'Add,'
- select and edit an existing address,
- delete an address that is no longer needed,
- set an address as the default address.
Your default address will be automatically suggested for future orders. In checkout you can still select a different saved address or enter a new delivery address.
Important for orders that have already been placed
A change in the customer account does not automatically adjust the delivery address of an order that has already been placed. In this case, contact us as soon as possible at info@vitalove.ch and provide your order number as well as the correct address.
Once an order has been shipped, the delivery address can usually no longer be changed.
If you use Shop or Shop Pay, additional addresses may be stored there separately. Therefore, check the selected delivery address before completing each order.
