My order has not arrived yet – what can I do?

If your order has not arrived yet, please first check the tracking link in your shipping confirmation.

Also check:

• whether the specified delivery address is correct
• whether the package was left at a drop-off location
• whether someone from your household or a neighbor accepted the shipment
• whether a notification from the Swiss Post is available

If the usual delivery time has been significantly exceeded, the shipment no longer moves or is shown as delivered even though you have not received it, please send us an email at info@vitalove.ch.

Provide the following information:

• Order number
• Tracking number
• complete delivery address
• short description of the problem

We will then check the shipping status and inform you about the further procedure.